Booking terms
These terms apply to bookings made directly with us. For a booking on Airbnb, the terms of the Airbnb listing apply.
Booking and payment
- The booking is confirmed in writing (WhatsApp or email), with the total price of the stay.
- A deposit of 30% of the total price is paid within 48 hours of confirmation. Without a deposit, the dates may be released.
- The balance is paid 30 days before arrival. For bookings made less than 30 days before arrival, the full price is paid upon confirmation.
- Payment by Interac e-Transfer or PayPal (PayPal account or credit card). Rates are in Canadian dollars; payment in Dominican pesos is also accepted, at the rate agreed with the confirmation.
- A CA$1,000 security deposit is paid with the balance. It is refunded within 7 days of departure, after the villa is inspected, minus the cost of any damage or fines.
Check-in, check-out and length of stay
- Check-in from 3 p.m., check-out by 11 a.m. Early check-in or late check-out may be possible on request, depending on bookings.
- Minimum stay: 2 nights.
Cancellation by the guest
| Cancellation | Refund |
|---|---|
| Within 24 hours of confirmation, if arrival is 7 or more days away | 100% of amounts paid |
| At least 30 days before arrival | 100% of amounts paid |
| Between 30 and 7 days before arrival | 50% of the stay price |
| Less than 7 days before arrival, or early departure | No refund |
Stays of 28 nights or more: full refund up to 30 days before arrival; after that, the first 30 nights remain due. The security deposit is always refunded in case of cancellation.
We recommend travel cancellation insurance. PayPal fees are non-refundable.
Cancellation by us
If we have to cancel (major damage, force majeure), all amounts paid are refunded to you.
House rules
- Maximum capacity: 24 guests.
- Pets are not allowed.
- All guests must be declared at the time of booking.
- Events (weddings, parties, retreats) are arranged by agreement, with the number of guests agreed in advance.
- The other house rules are sent with the confirmation.
A question about these terms? Message us on WhatsApp.
